Frequently Asked Questions

General

iflix is an internet TV service with more content that you can poke a stick at. We know this, for you cannot poke a stick at tens of thousands of hours of content. We stream top quality TV shows and movies over the Internet for a teeny tiny periodic access fee. You can watch those shows on any of 5 devices per membership. You even get to choose the devices and we are working hard so that you can download shows to your preferred device to watch later. We are a gemini.

Let’s play.

Currently, iflix is available in: Asia Malaysia, Indonesia, the Philippines, Thailand, Brunei, Sri Lanka, Pakistan, Myanmar, Vietnam, Cambodia, and the Maldives.

Middle East Kuwait, Bahrain, Saudi Arabia, Jordan, Iraq, Lebanon, Egypt, and Sudan.

South Africa Nigeria, Kenya and Ghana

But don’t despair, we’re working on bringing iflix to more countries soon. Available TV shows and movies may vary by location and will change from time to time.

Complete seasons of hundreds upon hundreds of top TV shows and a large boatload of great movies from the US, UK, Australia, Malaysia, Hong Kong and Korea, and other magical foreign lands.Iflix also offers you Bollywood, Turkish,Egyption and Khaleeji content. There’s tens of thousands of hours of content available online for you to stream instantly via almost any device that connects to the interwebs. Go ahead, pause, rewind, fast forward or replay as often as you like. No ads, just the good parts, whenever you are ready. Click HERE to start browsing our library. Or check the DEVICE REQUIREMENTS to see if yours are supported by iflix.

Getting Started

iflix is available on your phone, laptop, tablet, TV. You name it!

For those of you who can’t sit still, simply download the iflix app on the Google Play Store or Apple App Store and enjoy iflix on your mobile/tablet. Prefer binge watching on a slightly bigger screen? Just go to iflix.com on your laptop/PC!

OR…

If you like your TV shows & movies reeeally big, you can even watch iflix on your TV ­- just add HDMI or Chromecast.

We try really hard to make our technology as top­notch as possible. And on top­notch devices, this top-notch technology sings like a pretty little bird. Make sure you meet the following requirements or your mileage may vary:

Apple devices: iPhone 5 and above, iOS9 or later Android devices: 4.4 and above

PCs: Windows 7 and 8 Mac: OSX and above Supported browsers: Chrome 40+, Safari 7+ and IE11. (Do people still use Internet Explorer these days? Bless ‘em)

Some browsers may require Silverlight to be installed. It’s easy. Just click “install”.

Joining iflix is a no-brainer. Because we made it really easy for you. And on top of that, we’re pretty generous too. For starters, you get to try it out for 30 days (on us!).

On your COMPUTER: Just visit iflix.com and click “START YOUR 30-DAY TRIAL”. You’ll have the option to continue with your Facebook account or register your email address and if you agree to play by the rules (read: Terms of Use & Privacy Policy), let’s hit that SIGN-UP button!

On your APP: You will automatically get redirected to the sign-up page upon launching the app. Choose between using your Facebook account and email for the login information and you’re in!

Et voilà, let’s play!

We offer new iflix members an opportunity to try us out for 30 days.

Get unlimited access to our huge library of TV shows and movies and stream directly on your smartphone, tablet and laptop.

The best part? No payment details required to sign-up! Because great entertainment shouldn’t be complicated. SIGN-UP now. Let’s Play.

EVERYTHING! During the free trial period, you will be able to access all the content on iflix – just like our regular subscribers. Now isn’t that cool?

Leaving already? :( That’s okay. We’re pretty sure we’ll see you again real soon. To sign-out, just navigate your way to the homepage, head to the menu bar on the top left. Click on your profile name and you should see a logout option. Then, just erm… log out.

Just like installing Silverlight, making sure that Silverlight is enabled is also necessary in order to run iflix on your web browser. If you have not yet installed Silverlight, please click here (Step-by-step guide on how to install Silverlight). Once installed on your computer, you can proceed with the following to enable Silverlight in your browser:

Internet Explorer

Internet Explorer Press the Alt key on your keyboard. Click the Tools menu at the top of the browser window. Select Manage add-ons. Choose Toolbars and Extensions from Add-on Types. Select All Add-ons from the dropdown menu. Click on Microsoft Silverlight. If disabled, click Enable.

Safari Safari does not disable plug-ins, so you shouldn’t have any issues!

In short, Fast wins. Faster wins more. Typically we require at least some form of broadband, but the flavour you rock is the flavour we’ll cop. We try to ensure that even on lameband you will have a great experience. Of course, faster is always going to be better, but we should have you covered, so long as you pay them bills.

Account & Billing

Want to update your password? EZ PZ, buddy! Simply follow these steps:

  1. Sign in to your account on the iflix website with your current email address and password.
  2. Click on My Account.
  3. Click on Change Password under Profile.
  4. Fill in the required details and click Reset Password.

Or, for quicker access, head on to THIS LINK to get redirected.

Ok, don’t panic. It happens even to the best of us. To retrieve your forgotten login email, please contactsupport+MY@iflix.com

Payments

If iflix has you wanting more from the get-go, you won’t be able to subscribe until you’re notified that your trial subscription is ending. At that point, you’ll get an email from us on how to get full access. Our advice: enjoy the trial while it lasts!

There are no hidden charges! If you get through the trial and decide that you don’t want to subscribe just yet, your account will remain inactive. This means you’ll be able to log on to iflix but you won’t be able to watch content ☹. On a positive note, you can always just sign up when you’re ready!

Wanna pay to play? We’ve got you covered in lotsa ways:

  • VISA or MASTER credit / debit card
  • Mobile Banking
  • Google In-App Billing
  • MOL
  • Mobile Billing

To check the complete list and payment schemes, visit the the Payment Page for your choices.

Online banking is our coolest payment feature. If you’re lucky enough to live in Malaysia, you’ll have this option available to you with the help of any of these:

  • Affin Bank
  • Alliance Bank
  • AmBank
  • Bank Islam
  • Bank Rakyat
  • Hong Leong Bank
  • BSN
  • Kuwait Finance House
  • Maybank
  • HSBC Bank
  • OCBC Bank
  • Public Bank
  • RHB
  • Standard Chartered
  • UOB

Good news ladies and gents, any international bank is acceptable! Just make sure your card has the “Mastercard” or “Visa” logo on it and you’re good to go!