Frequently Asked Questions

General

iflix is the world’s leading entertainment service for emerging markets, offering users unlimited access to thousands of TV shows, movies and more. With a vast selection everyone’s favourite comedies, drama, K-drama, Turkish drama, Bollywood, Nollywood, cartoons, movies, live sports and more from Hollywood, The UK, Asia, The Middle East and Africa, iflix places the entertainment people want at their fingertips to either stream or download. For one low monthly fee, iflix subscribers can watch on their mobile phone, laptop, tablet or TV, wherever, whenever.

iflix is currently available to consumers in Malaysia, Indonesia, the Philippines, Thailand, Brunei, Sri Lanka, Pakistan, Myanmar, Vietnam, the Maldives, Kuwait, Bahrain, Saudi Arabia, Jordan, Iraq, Lebanon, Egypt, Sudan and Cambodia, Nigeria, Kenya, Ghana, Nepal, Zimbabwe and Bangladesh.

With a vast selection everyone’s favourite comedies, drama, K-drama, Turkish drama, Bollywood, Nollywood, cartoons, movies, live sports and more from Hollywood, The UK, Asia, The Middle East and Africa, iflix places the entertainment people want at their fingertips to either stream or download. There’s tens of thousands of hours of content available online for you to stream instantly via almost any device that connects to the interwebs. Go ahead, pause, rewind, fast forward or replay as often as you like. No ads, just the good parts, whenever you are ready.

Getting Started

iflix is available on your phone, laptop, tablet, TV. You name it!

For those of you who can’t sit still, simply download the iflix app on the Google Play Store or Apple App Store and enjoy iflix on your mobile/tablet. Prefer binge watching on a slightly bigger screen? Just go to iflix.com on your laptop/PC!

OR…

If you like your TV shows & movies reeeally big, you can even watch iflix on your TV ­- just add HDMI or Chromecast.

We try really hard to make our technology as top­notch as possible. And on top­notch devices, this top-notch technology sings like a pretty little bird. Make sure you meet the following requirements or your mileage may vary:

Apple devices: iPhone 5 and above, iOS9 or later Android devices: 4.4 and above

PCs: Windows 7 and 8 Mac: OSX and above Supported browsers: Chrome 40+, Safari 7+ and IE11. (Do people still use Internet Explorer these days? Bless ‘em)

Some browsers may require Silverlight to be installed. It’s easy. Just click “install”.

Joining iflix is a no-brainer. Because we made it really easy for you. And on top of that, we’re pretty generous too. For starters, you get to try it out for 30 days (on us!).

On your COMPUTER: Just visit iflix.com and click “START YOUR 30-DAY TRIAL”. You’ll have the option to continue with your Google account, Facebook account, or register with your email address, and if you agree to play by the rules (read: Terms of Use & Privacy Policy), let’s hit that SIGN-UP button!

On your APP: You will automatically get redirected to the sign-up page upon launching the app. Choose between using your Google account, Facebook account, or email for the login information and you’re in!

Et voilà, let’s play!

We offer new iflix members an opportunity to try us out for 30 days.

Get unlimited access to our huge library of TV shows and movies and stream directly on your smartphone, tablet and laptop.

The best part? No payment details required to sign-up! Because great entertainment shouldn’t be complicated. SIGN-UP now. Let’s Play.

EVERYTHING! During the free trial period, you will be able to access all the content on iflix – just like our regular subscribers. Now isn’t that cool?

Leaving already? :( That’s okay. We’re pretty sure we’ll see you again real soon. To sign-out, just navigate your way to the homepage, head to the menu bar on the top left. Click on your profile name and you should see a logout option. Then, just erm… log out.

Installing Silverlight is necessary in order to run iflix on your web browser. It’ll only take a few minutes, so don’t get antsy.

There are two easy ways you can install Silverlight. First, you can visit the Silverlight website HERE and download the plugin. The site will guide you through both the download and installation process.

Secondly, you can download and install Silverlight if you are prompted WITHIN iflix. Choose your preferred browser and follow the installation instructions below to install the Silverlight plugin. It’s super simple.

Mac Safari

  1. On a web browser, go to https://play.iflix.com
  2. Click on any TV show or movie to play.
  3. When prompted to install Silverlight, click Install Now.
  4. Click Save File.
  5. Double-click Silverlight.dmg in Downloads and play along to the music.

    • For Safari, the Downloads menu is in the upper right-hand corner of the browser.
    • Here’s a little tip: If you have trouble locating the download folder, press Command + J to bring up the Downloads section in your browser.
  6. Right-click or hold Control on your keyboard and click on Silverlight.pkg.
  7. Click Open on the pop-up menu.
  8. Click Open when prompted with “Silverlight.pkg is not from the Mac App Store. Are you sure you want to open it?” Opening Silverlight.pkg will always allow it to run on your Mac.
  9. Follow all the following prompts to complete installation.

Windows

Internet Explorer:

  1. Internet Explorer. On the Internet Explorer browser, log in to https://play.iflix.com.
  2. Select any TV show or movie to play.
  3. Select Install Now.
  4. Select Save File.
  5. If you have trouble locating the file, check for Silverlight.exe in the Downloads folder by pressing Ctrl + J.
  6. Select Run when prompted by the “File Download - Security Warning” window.
  7. Select Run when prompted by the “Internet Explorer – Security Warning” window.
  8. Select Install Now.
  9. Select Close.
  10. Close and re-open your browser.

Using iflix

No. That’s all :)

Click HERE to start browsing our library.

YES. No Internet? No problem! You can now continue watching iflix even when you’re offline with our ‘Download & Watch Offline’ feature (Only available on the iflix app for mobile/tablets)! Here’s how:

  1. Make sure you are connected to the Internet.
  2. Locate THIS icon on the show you want and click the magical button.
  3. Pick your preferred resolution.
  4. You can download a MAXIMUM of 10 shows in total (TV episodes and movies) per device at any one time
  5. It’s yours for 7 days after downloading and/or 48hrs upon viewing, after which it self destructs. But don’t worry, there’s unlimited re downloads available!

Some things are too good not to repeat. To access your viewing history, you’ll just need to do sign in, go to Account and select “History”.

You can now view a list of shows and movies that you’ve recently watched. Replay away, my friend!

You can find all kinds of fun stuff under the “Kid’s Section” on iflix! Everything from cartoon shows to even the latest animation films. All content are of course, appropriate for kids 12 and under. You’re welcome!

You can connect up to 5 devices and stream up to 2 at the same time, as long as their operating systems are supported by iflix.

If you want to register a 6th device, tough luck… you can’t. Joking! (Well, actually we’re not) You need to remove 1 device that is registered to make way for the new one you intend to connect.

Account & Billing

Want to update your password? EZ PZ, buddy! Simply follow these steps:

  1. Sign in to your account on the iflix website with your current email address and password.
  2. Click on My Account.
  3. Click on Change Password under Profile.
  4. Fill in the required details and click Reset Password.

Or, for quicker access, head on to THIS LINK to get redirected.

Payments

If iflix has you wanting more from the get-go, you won’t be able to subscribe until you’re notified that your trial subscription is ending. At that point, you’ll get an email from us on how to get full access. Our advice: enjoy the trial while it lasts!

There are no hidden charges! If you get through the trial and decide that you don’t want to subscribe just yet, your account will remain inactive. This means you’ll be able to log on to iflix but you won’t be able to watch content ☹. On a positive note, you can always just sign up when you’re ready!

Wanna pay to play? We’ve got you covered in lotsa ways:

  • VISA or MASTER credit / debit card
  • Mobile Banking
  • Google In-App Billing
  • MOL
  • Mobile Billing

To check the complete list and payment schemes, visit the the Payment Page for your choices.

Good news ladies and gents, any international bank is acceptable! Just make sure your card has the “Mastercard” or “Visa” logo on it and you’re good to go!

First, you have to sign in to your iflix account using a browser on a PC/laptop (Preferably Google Chrome or Safari) to be able to redeem your coupon/voucher, then choose “Redeem Voucher” from the main menu, afterwards you proceed to enter the voucher code but please make sure to type it down correctly.

Troubleshooting

You’re having video playback problems? Binge-watching came to a screeching halt? No worries, we’ll help you get through it.

Some tips:

First, we’ll need to see if there’s something up with your connection and/or your player and we can’t do that unless you PLAY. First, play another iflix tv show or movie on your laptop. If that works, see if you can still play a video when you connect to a different network. And if that works, try streaming other videos and see how that pans out. Have you been keeping up with the latest version of iflix? Be sure that your app has been updated to the latest version, that might just work out all the kinks.

If all else fails, give our specialists a holler at support+MY@iflix.com. They’re going to need your sign-in email and screenshots of your “About” page in the “My Account” menu. Plus, go ahead and send them the make and model of your device too. Never hurts to be specific!