Frequently Asked Questions


iflix is currently available to consumers in Malaysia, Indonesia, the Philippines, Thailand, Brunei, Sri Lanka, Pakistan, Myanmar, Vietnam, the Maldives, Kuwait, Bahrain, Saudi Arabia, Jordan, Iraq, Lebanon, Egypt, Sudan and Cambodia, Nigeria, Kenya, Ghana, Nepal, Zimbabwe and Bangladesh.

With a vast selection everyone’s favourite comedies, drama, K-drama, Turkish drama, Bollywood, Nollywood, cartoons, movies, live sports and more from Hollywood, The UK, Asia, The Middle East and Africa, iflix places the entertainment people want at their fingertips to either stream or download. There’s tens of thousands of hours of content available online for you to stream instantly via almost any device that connects to the interwebs. Go ahead, pause, rewind, fast forward or replay as often as you like. No ads, just the good parts, whenever you are ready.

Getting Started

iflix is available on your phone, laptop, tablet, TV. You name it!

For those of you who can’t sit still, simply download the iflix app on the Google Play Store or Apple App Store and enjoy iflix on your mobile/tablet. Prefer binge watching on a slightly bigger screen? Just go to on your laptop/PC!


If you like your TV shows & movies reeeally big, you can even watch iflix on your TV ­- just add HDMI or Chromecast.

Joining iflix is a no-brainer. Because we made it really easy for you. And on top of that, we’re pretty generous too. For starters, you get to try it out for 30 days (on us!).

On your COMPUTER: Just visit and click “START YOUR 30-DAY TRIAL”. You’ll have the option to continue with your Google account, Facebook account, or register with your email address, and if you agree to play by the rules (read: Terms of Use & Privacy Policy), let’s hit that SIGN-UP button!

On your APP: You will automatically get redirected to the sign-up page upon launching the app. Choose between using your Google account, Facebook account, or email for the login information and you’re in!

Et voilà, let’s play!

Leaving already? :( That’s okay. We’re pretty sure we’ll see you again real soon. To sign-out, just navigate your way to the homepage, head to the menu bar on the top left. Click on your profile name and you should see a logout option. Then, just erm… log out.

Installing Silverlight is necessary in order to run iflix on your web browser. It’ll only take a few minutes, so don’t get antsy.

There are two easy ways you can install Silverlight. First, you can visit the Silverlight website HERE and download the plugin. The site will guide you through both the download and installation process.

Secondly, you can download and install Silverlight if you are prompted WITHIN iflix. Choose your preferred browser and follow the installation instructions below to install the Silverlight plugin. It’s super simple.

Mac Safari

  1. On a web browser, go to
  2. Click on any TV show or movie to play.
  3. When prompted to install Silverlight, click Install Now.
  4. Click Save File.
  5. Double-click Silverlight.dmg in Downloads and play along to the music.

    • For Safari, the Downloads menu is in the upper right-hand corner of the browser.
    • Here’s a little tip: If you have trouble locating the download folder, press Command + J to bring up the Downloads section in your browser.
  6. Right-click or hold Control on your keyboard and click on Silverlight.pkg.
  7. Click Open on the pop-up menu.
  8. Click Open when prompted with “Silverlight.pkg is not from the Mac App Store. Are you sure you want to open it?” Opening Silverlight.pkg will always allow it to run on your Mac.
  9. Follow all the following prompts to complete installation.


Internet Explorer:

  1. Internet Explorer. On the Internet Explorer browser, log in to
  2. Select any TV show or movie to play.
  3. Select Install Now.
  4. Select Save File.
  5. If you have trouble locating the file, check for Silverlight.exe in the Downloads folder by pressing Ctrl + J.
  6. Select Run when prompted by the “File Download - Security Warning” window.
  7. Select Run when prompted by the “Internet Explorer – Security Warning” window.
  8. Select Install Now.
  9. Select Close.
  10. Close and re-open your browser.

Account & Billing

Want to update your password? EZ PZ, buddy! Simply follow these steps:

  1. Sign in to your account on the iflix website with your current email address and password.
  2. Click on My Account.
  3. Click on Change Password under Profile.
  4. Fill in the required details and click Reset Password.

Or, for quicker access, head on to THIS LINK to get redirected.

Ok, don’t panic. It happens even to the best of us. To retrieve your forgotten login email, please


You’re having video playback problems? Binge-watching came to a screeching halt? No worries, we’ll help you get through it.

Some tips:

First, we’ll need to see if there’s something up with your connection and/or your player and we can’t do that unless you PLAY. First, play another iflix tv show or movie on your laptop. If that works, see if you can still play a video when you connect to a different network. And if that works, try streaming other videos and see how that pans out. Have you been keeping up with the latest version of iflix? Be sure that your app has been updated to the latest version, that might just work out all the kinks.

If all else fails, give our specialists a holler at They’re going to need your sign-in email and screenshots of your “About” page in the “My Account” menu. Plus, go ahead and send them the make and model of your device too. Never hurts to be specific!