Frequently Asked Questions

Getting Started

iflix is available on your phone, laptop, tablet, TV. You name it! For those of you who can’t sit still, simply download the iflix app on the Google Play Store or Apple App Store and enjoy iflix on your mobile/tablet. Prefer binge-watching on a slightly bigger screen? Just go to iflix.com on your laptop/PC! OR…

If you like your TV shows & movies reeeally big, you can even watch iflix on your Samsung and LG TV, your Android TV or on any TV using Chromecast or HDMI.

We try really hard to make our technology as top­notch as possible. And on top­notch devices, this top-notch technology sings like a pretty little bird. Make sure you meet the following requirements or your mileage may vary:

Apple devices: iPhone 5 and above, iOS9 or later Android devices: 4.4 and above

PCs: Windows 7 and 8 Mac: OSX and above Supported browsers: Chrome 40+, Safari 7+ and IE11. (Do people still use Internet Explorer these days? Bless ‘em)

Some browsers may require Silverlight to be installed. It’s easy. Just click “install”.

Nope, you will need to sign up for an account to watch anything on iflix. You can however browse our amazing catalogue before signing up, but trust us you’ll want to sign up for the coolest content.

We offer new iflix members the VIP treatment for 30 days.

Get unlimited access to our huge library of TV shows and movies and stream directly on your smartphone, tablet and laptop.

The best part? No payment details required to sign up! Because great entertainment shouldn’t be complicated. We want you to just play.

EVERYTHING! Seriously. During the trial period, you will be able to access every. Single. Piece of content and premium feature on iflix. Live TV and events? CHECK! Download and watch offline? CHECK! Local and popular Hollywood shows? CHECK AND CHECK!

Don’t worry, after your VIP trial ends you can still enjoy plenty of FREE content on iflix (just look for the FREE “sash”!)

Leaving already? :( That’s okay. We’re pretty sure we’ll see you again real soon. To sign-out, just navigate your way to the homepage, head to the menu bar on the top left. Click on your profile name and you should see a logout option. Then, just erm… log out.

Installing Silverlight is necessary in order to run iflix on your web browser. It’ll only take a few minutes, so don’t get antsy.

There are two easy ways you can install Silverlight. First, you can visit the Silverlight website HERE and download the plugin. The site will guide you through both the download and installation process.

Secondly, you can download and install Silverlight if you are prompted WITHIN iflix. Choose your preferred browser and follow the installation instructions below to install the Silverlight plugin. It’s super simple.

Mac Safari

  1. On a web browser, go to https://play.iflix.com
  2. Click on any TV show or movie to play.
  3. When prompted to install Silverlight, click Install Now.
  4. Click Save File.
  5. Double-click Silverlight.dmg in Downloads and play along to the music.

    • For Safari, the Downloads menu is in the upper right-hand corner of the browser.
    • Here’s a little tip: If you have trouble locating the download folder, press Command + J to bring up the Downloads section in your browser.
  6. Right-click or hold Control on your keyboard and click on Silverlight.pkg.
  7. Click Open on the pop-up menu.
  8. Click Open when prompted with “Silverlight.pkg is not from the Mac App Store. Are you sure you want to open it?” Opening Silverlight.pkg will always allow it to run on your Mac.
  9. Follow all the following prompts to complete installation.

Windows

Internet Explorer:

  1. Internet Explorer. On the Internet Explorer browser, log in to https://play.iflix.com.
  2. Select any TV show or movie to play.
  3. Select Install Now.
  4. Select Save File.
  5. If you have trouble locating the file, check for Silverlight.exe in the Downloads folder by pressing Ctrl + J.
  6. Select Run when prompted by the “File Download - Security Warning” window.
  7. Select Run when prompted by the “Internet Explorer – Security Warning” window.
  8. Select Install Now.
  9. Select Close.
  10. Close and re-open your browser.

In short, Fast wins. Faster wins more. Typically we require at least some form of broadband, but the flavour you rock is the flavour we’ll cop. We try to ensure that even on lameband you will have a great experience. Of course, faster is always going to be better, but we should have you covered, so long as you pay them bills.

Payments

Yes, you can! Go to the ‘Subscribe now’ section in the menu of your Android and iOS apps or on iflix.com to continue your VIP journey.

There are no hidden charges! If you get through the trial and decide that you don’t want to subscribe just yet, you will still be able to enjoy our FREE content on iflix. Feel like going back to #betterliving? Just unlock VIP to get all-access again.

Good news ladies and gents, any international bank is acceptable! Just make sure your card has the “Mastercard” or “Visa” logo on it and you’re good to go!

First, you have to sign in to your iflix app or a browser on a PC/laptop (preferably Google Chrome or Safari) to be able to redeem your coupon/voucher, then choose “Redeem Voucher” from the main menu. Afterwards, proceed to enter the voucher code (but please make sure to type it down as it appears!)

Wanna pay to play? We’ve got you covered in lotsa ways:

  • VISA or MASTER credit / debit card
  • Mobile Banking
  • Google In-App Billing
  • MOL
  • Mobile Billing

To check the complete list and payment schemes, visit the the Payment Page for your choices.