Frequently Asked Questions

General

iflix is the world’s leading entertainment service for emerging markets, offering users unlimited access to thousands of TV shows & movies - Plus local faves, iflix Originals, LIVE sports, Snackables and more. We’re putting the entertainment that people want at their fingertips, with high quality streaming on any device. Users can enjoy a fully free version or unlock VIP to get EVERYTHING. (But enough about us, how you doing?)

iflix is currently available to consumers in Malaysia, Indonesia, the Philippines, Thailand, Brunei, Sri Lanka, Pakistan, Myanmar, Vietnam, the Maldives, Kuwait, Bahrain, Saudi Arabia, Jordan, Iraq, Lebanon, Egypt, Sudan and Cambodia, Nigeria, Kenya, Ghana, Nepal, Zimbabwe and Bangladesh.

Using iflix

To quote one of our favourite Eurodance bands ever, “No no, no no no no, no no no no. No no there’s no limit!”

Click HERE to start browsing our library.

YES. Even when you’re on a plane, out of town, in a cave surrounded by bats. You can continue watching iflix with our ‘Download & Watch Offline’ feature (Only available on the iflix app for mobile/tablets)! Here’s how:

  • Make sure you are connected to the Internet.
  • Locate THIS icon on the show you want and click the magical button.
  • Pick your preferred resolution.
  • You can download a MAXIMUM of 10 shows in total (TV episodes and movies) per device at any one time

It’s yours for 30 days after downloading and/or 48 hours upon viewing, after which it self destructs. But don’t worry, there’s unlimited re downloads available!

Some things are too good not to repeat. To access your viewing history, you’ll just need to do sign in, go to Account and select “History”.

You can now view a list of shows and movies that you’ve recently watched. Replay away, my friend!

You can find all kinds of fun stuff under the “Kids” section on iflix! Everything from cartoon shows to the latest animation films. All content are of course, appropriate for kids 12 and under. You’re welcome!

You can connect up to 5 devices and stream up to 2 at the same time, as long as their operating systems are supported by iflix.

If you want to register a 6th device, tough luck… you can’t. Joking! (Well, actually we’re not) You need to remove 1 device that is registered to make way for the new one you intend to connect.

H to the E to the L-L YES! We do have contents that you may already enjoy in HD — too bad they don’t come with a tub of popcorn.

Account & Billing

Users can use the ‘forgot password’ recovery feature on login pages, just enter the email address you signed up with and we will send you a recovery email.

Troubleshooting

Having video playback problems? Binge-watching came to a screeching halt? No worries, we’ll help you get through it.

Some tips:

First, we’ll need to see if there’s something up with your connection and/or your player and we can’t do that unless you PLAY. First, play another iflix TV show or movie on your laptop. If that works, see if you can still play a video when you connect to a different network. And if that works, try streaming other videos and see how that pans out. Have you been keeping up with the latest version of iflix? Be sure that your app has been updated to the latest version, that might just work out all the kinks.

If all else fails, give our specialists a holler at support+MY@iflix.com. They’re going to need your sign-in email and screenshots of your “About” page in the “My Account” menu. Plus, go ahead and send them the make and model of your device too. Never hurts to be specific!